Yes, we do have a reseller program. To become a dealer or a distributor is super easy and you will see that we are serious about supporting our growing network of resellers. To get setup, please use the
If you did not create an account (as recommended) when placing your order, or if you used an alternative payment method (which circumvents the account creation process and causes orders processed with such alternative payment methods to be absent from your account's order history) to pay for your order, you will need to
In most instances, returned merchandise is refunded unless you are returning a product for the exact same product (but in a different version/color) with the exact same price. In other words, we do not apply returned merchandise toward the purchase/exchange of different product(s) or differently priced products.
All merchandise offered by Tactical Link is sold in new condition and is under warranty unless otherwise stated in the product description. You must notify Tactical Link within seven days after receiving your order if you receive a product that you feel is defective or not new. Tactical Link will, at our discretion, replace it or provide a full refund for the product if returned within 30 days of the original order.
Tactical Link is not responsible for any expense(s) to return merchandise to Tactical Link unless the reason for return is the fault of Tactical Link's order processing where Tactical Link has clearly communicated acceptance of responsibility in writing. A 15% restocking fee is deducted from the applicable refund for any open products returned or cancelled special orders. Once your order has shipped, any and all fees or expenses related to shipping (including any and all fees Tactical Link incurred to return the package(s) to Tactical Link), processing, handling, and insurance are not refundable for any reason, even if you refused the package(s), did not accept the package(s), or take possession of the package(s). Furthermore, any and all such fees or expenses incurred by Tactical Link for the return of your order(s) for any reason (including but not limited to the order being refused, the order was not accepted (for any reason), the wrong shipping address was provided to Tactical Link during order placement, etc.) will be deducted from the applicable refund. Only the product purchase price will be refunded less any applicable fees (aforementioned) and/or restocking fee(s).
We are shooters just like you and want to receive the item(s) we order as soon as possible, which is why we pack your order(s) so quickly; in most cases on the same business day, but sometimes we need an additional one to two business days depending upon the time of day we received your order, the size of your order, and the size of the shipping queue preceding your order. Please consider this when selecting your desired shipping option(s). Orders are processed in the sequence in which we receive them. For clarification, just because you select a "next day" delivery service does not mean that your order goes to the front of the fulfillment queue. It means that we will fulfill your order in the normal fashion and in the sequence in which we received it and then ship it with your selected delivery service.
Unless the item is marked as free shipping, there is, and will be, a minimum shipping fee for your order regardless of how small the item (and/or shipping package) may be. For instance, the shipping fee to ship one magazine is nearly the same cost to ship multiple magazines due to the scaled economics offered by shipping carriers. Please be aware that when and where possible we have optimized our shipping methods to save you both time and money.
Tactical Link utilizes common shipping carriers such as FedEx, UPS, and USPS. Tactical Link, at its own discretion, may elect (based on size, contents and value of the product(s) being shipped) to ship your order with a premium carrier (i.e. FedEx or UPS) at no additional charge to you of course. Please keep in mind that, in most instances, most orders are processed automatically and fulfilled immediately; and for this reason order changes may not possible after your order has been submitted.
With delivery delays possible due to inclement weather, holidays, and a myriad of other circumstances beyond our control, we can not and do not guarantee when an order will arrive; that is more the responsibility of the shipping carrier and the shipping service you select during checkout. We can only promise to fulfill your order in a reasonable time using the shipping service you selected at checkout. Therefore, we encourage you to order in a timely fashion to avoid possible delays. Also, please consider any shipping or transit time(s) offered to you by this site or other parties as an estimate. Saturday delivery is presently not an option with FedEx and UPS; however, it is currently still offered by the USPS.
Tracking numbers are provided automatically via a auto-generated shipping confirmation emails on all orders when a shipping label is created. Keep in mind there may be a delay between the creation of a shipping label and when the package is actually tendered to the shipping courier, which may or may not be the same day. Please make sure you provide us with an accurate email address when submitting your order(s). If you do not provide a valid email address with your order you will not receive automated tracking information.
Note that the USPS online tracking system is often times terribly inaccurate and may not show the progress of your order until delivered. The USPS online package tracking system has a history of displaying inaccurate information, even stating that a package has been delivered when clearly it has not. In instances like this, the package is typically delivered with a few business days. The best thing to do in such cases is to be patient with the USPS because after all it is run by the US Government. Even if nothing is updated in USPS's tracking system, the package is usually in transit. Please please please do not contact Tactical Link to inquire about the tracking status of your order without first checking the status yourself, either from within your account or with the tracking information sent to you via email (explained above), because if we have shipped your order we know nothing more than you. For more detailed information about your package’s shipping status, we encourage you to contact the carrier you chose during checkout.
Please note that we provide you the opportunity to distinguish your shipping address as a residential or a commercial address. There is a surcharge for residential addresses assessed by most couriers (not Tactical Link). If you fail to make this distinction, the courier's shipping API (online tool for determining accurate shipping rates) may possibly presume your shipping address to be residential, and assess a residential surcharge for delivery of your order.
Please be aware that, by default, we ship "complete" orders, meaning that we will ship your order containing all the items you ordered and, if avoidable, we will not ship partial orders. Please keep this in mind when ordering items that are on pre-order or backorder as we ship complete orders. If you wish to order in-stock items plus an item that is on pre-order/backorder, we suggest that you place separate orders - combining all the in-stock items into one order and the pre-order/backorder item(s) into a separate order. This slightly increases the overall shipping cost but enables you to receive the items that are in stock in advance of the pre-order/backorder items without unnecessary delay.
In an attempt to decrease instances of fraud (for you and for us), we do not ship orders to any address other than the confirmed and verified billing address on record with your credit card company. Occasional exceptions to this policy may be granted, but must be worked out before the order is placed. Please email us (firstname.lastname@example.org) to request such a shipping address exception. For more detailed information please see the Credit Cards section above.
Regardless of the shipping carrier used, a signature is sometimes required to receive orders of high value to minimize the possibility of theft or a "lost order" and to increase customer satisfaction (you would be a lot more dissatisfied if your order were lost or stolen). Delivery to apartments are high risk for theft/loss, and thus, for the same reasons stated above, may require a signature to receive your order. If a signature is not attained upon delivery, you may still be able to collect your parcel from the carrier with valid personal identification. To prevent lost shipments in the first place, we encourage you to utilize the most reliable shipping carrier possible (which is never the US Postal Service), and/or opt for delivery to be made to a location where someone can sign for your package if you are unable. Please be aware that UPS can not deliver to a USPS PO box.
If your package is lost due to a mistake from Tactical Link, at our discretion, we will replace the lost parts or provide a full refund for the merchandise lost. Many shipping carriers consider a package as “lost” 20 days after date of shipment for domestic shipments and 30 days after date of shipment for international shipments, and subsequently these are the guidelines that we must follow before issuing a refund or a replacement. There may be forms that you need to complete to file a claim with our shipping insurance carrier. Furthermore, Tactical Link, at its own discretion, may defer any shipping insurance refund directly to you. Packages being shipped via FedEx and UPS can not be delivered to PO boxes. International shipping rates displayed on this site are shipping rates only and do not include duties or taxes, nor does Tactical Link pay those duties or taxes on your behalf.