There are 2 ways you can easily find out the shipping and / or tracking status of your order - by 1) using the link within the shipping confirmation email automatically sent to you and 2) by logging in to your Tactical Link account. If you provided your correct email address when submitting your order you would have received a sales receipt email and a shipping confirmation email with package tracking information; both emails are generated automatically. Understandably, you will not receive these emails if they were caught by your spam filter, blocked by your provider (Comcast is notorious for doing this), or if you did not provide a valid email address when submitting your order; but you can still obtain tracking information by logging into your account. To do this, log in to your account >> track your recent orders >> select "view details" for the applicable order >> click on the tracking number to view the current tracking status. Please do not contact Tactical Link asking us to provide you with the tracking status of your order because, after we have shipped your order using the carrier and the shipping method you selected during checkout, we are unable to obtain any information that is different than that which you can obtain yourself using the tools described above and subsequently we will not respond to inquiries of this nature not because we are jerks but because we simply do not have the manpower to constantly answer inquiries that you can answer yourself. Some orders may require a signature to receive the package.
Please note that the USPS online package tracking system is very limited and may not show the progress of the shipment until delivered. The USPS online package tracking system has a history of displaying inaccurate information, even stating that a package has been delivered when clearly it has not been delivered. In instances like this, the package is typically delivered soon thereafter. The best thing to do is to be patient with the USPS because after all it is run by the Government. Even if nothing is updated in USPS's tracking system, the package is on its way to you. Please do not contact Tactical Link to inquire about the tracking status of your order because if we have shipped your order then we know nothing more than what is obtained by tracking your package online (explained above). For more information than you can obtain by tracking your package online, we encourage you to contact the USPS Customer Service Department at 800-275-8777.
In multiple locations on this site, even on the final checkout page, we discourage selecting the United States Postal Service for reasons that are well known. Therefore, if your package is in the hands of the USPS and is late or its location is unknown please do not contact Tactical Link asking us to provide you with the tracking status of your order and/or blame us for the deplorable service you receive from the United States Postal Service. If you chose the USPS for your order's carrier then do not be surprised if you receive terribly inefficient delivery service with inaccurate tracking information. If you chose a premium carrier (i.e. FedEx or UPS) to deliver your order then you can expect and demand efficient delivery service with transparent and accurate tracking. Certainly we are not telling you something that you do not already know, but like the saying goes, "you get what you pay for" and good service is never the cheapest.
Occasional exceptions to this policy may be granted, but must be worked out before the order is placed. Please use the Contact Us Portal to request such a shipping address exception. Please be advised that your order history (or lack thereof) is one of the most important factors affecting our decision to deviate from our normal practice. In other words, if you do not have an order history with us, your request for a shipping address exception will likely be denied with your initial order.
Law enforcement and military agencies are typically exempt from this policy. For details on address verification, please see the applicable section(s) on our Terms and Conditions page.
Yes, we do have a reseller program. To become a dealer or a distributor is super easy and you will see that we are serious about supporting our growing network of resellers. To get setup, please use the Contact Us portal to provide us with your contact information so we can forward to you information on our reseller program. Please be able to provide us proof that you are a dealer / distributor in the firearms industry. Holding a FFL is insufficient.