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Our warehouse inventory system is directly tied to our website's online inventory system and we display each product's inventory status (in stock, coming soon, sold out, back order, etc.) on each product's page so that you can clearly see the inventory status of each item. Keep in mind that some internet browsers do not display all the information, such as the inventory status of a product. As a general rule, we do not sell merchandise on back order unless stated clearly on the product page with an estimated ship date provided to us by the manufacturer. In other words, if you can add the product to your shopping cart then the product is in stock and available for purchase.
We encourage you to order Tactical Link products through any of our Authorized Dealers. If you decide to order directly from us, all orders must be placed online through our website - which utilizes the most up to date security measures and decreases errors while increasing order fulfillment efficiency. Additionally, we strongly suggest that you log into your account when placing orders so that any and all orders can be found and accessed in your account's order history which is extremely helpful to you if/when you need to make a return. Please note, if you do not log into your account when placing orders and need us to link your prior order(s) to your account we will only be able to assist as time allows, which may not be convenient for you. This is why we strongly suggest that you create and log into your account when placing orders.
A discount code has a hard-coded set of parameters that must be met before a discount code will activate. If the discount code is working for other clients then there is nothing we can do to get that discount code to work for you, because if a particular discount code is not activating then at least one of the parameters that are hard-coded for that particular discount code simply is not being met. Please understand that not all brands provide us with sufficient pricing to be able to offer discounts for their products. Subsequently, some discount codes may not be applied to these brands' products in our store. For more information about discount codes please see the Discount Codes section on our Terms & Conditions page.
The fact is that internet fraud continues to escalate, and as it escalates we will continue to use reasonable anti-fraud measures such as signature-service delivery. Your order may not require a signature but it depends on several factors like which carrier you chose during checkout (our trust threshold is much lower with the USPS), if the delivery address is high risk (i.e. to an apartment), your order history (or lack thereof), etc. The single largest factor is the monetary value of the order. In a perfect world, shipping insurance and signature-service delivery would not be necessary. These tools, however, provide a somewhat reasonable counter-balance to theft as well as mistakes made (both honest and out of incompetence) by carriers. Agreeably, signature-service does carry with it a certain aspect of temporary inconvenience but one that ensures a greater degree of overall customer satisfaction when compared to a lost, stolen, or mis-delivered package. Tip: we encourage you to utilize the most reliable shipping carrier possible, which is not the US Postal Service. Please be aware that UPS can not deliver to a USPS PO box. For more detailed information regarding this matter please see the Shipping Policy on our Terms & Conditions Page.
While there can be a several reasons for failed order attempts (such as insufficient funds, typos, etc.), by far the most common reason is a mismatched billing address verification. Even though your card may work with other sites and stores (all who have different levels of credit card security), in an attempt to increase fraud prevention (for you and for us) we set our credit card security settings so that a transaction will auto-void if ANY aspect of your billing information entered for your order (or in your online account) does not match EXACTLY with the billing information that your credit card issuer has on file for your account. In other words, if the information you are entering for your order (i.e. billing name, billing street address, billing street name, billing city, billing state, billing zip code, credit card account number, expiration date, or security code) does not match EXACTLY that which your credit card issuer has on file for your account then the transaction will immediately and automatically void itself after attempting to place the order. This is why we can not obtain different results for you if we were to take your order over the phone. You should know that repeated and unsuccessful attempts to place the order(s) may temporarily authorize (place on hold) more funds from your account, which are released (your bank temporarily removes those funds from your account, not Tactical Link) typically within a few business days. Therefore, we urge you to carefully examine the billing address and account information on file with your credit card issuer and try again. If your order still will not go through 1) consider utilizing a different credit card or a different payment method or 2) contact your credit card issuer for assistance and/or resolution.
Actually, we did not do this; you did. In an attempt to increase fraud prevention (for you and for us) we set our credit card security settings so that a transaction will auto-void if ANY aspect of your billing information entered for your order (or in your online account) does not match EXACTLY with the billing information that your credit card issuer has on file for you. In other words, if the information you are entering for your order (i.e. billing name, billing street address, billing street name, billing city, billing state, billing zip code, credit card account number, expiration date, or security code) does not match EXACTLY that which your credit card issuer has on file for your account then the transaction will immediately and automatically void itself after attempting to place the order. Repeated attempts to place the order(s) while inputting incorrect information (when compared with the billing information that your credit card issuer has on file for your account) will result in temporarily authorizations where funds are temporarily removed from your account by your credit card issuer, not Tactical Link. Please do not contact Tactical Link asking us to fix this for you as we are unable and will not respond to your inquiries of this nature not because we are jerks but simply because we do not have the manpower to constantly answer inquiries of this nature (this is one reason we have this FAQ page). Authorizations are typically released by your credit card issuer (not Tactical Link) within a few business days. Therefore, we urge you to carefully examine the billing address and account information on file with your credit card issuer before attempting to place subsequent orders. If your order still will not go through we suggest that you 1) consider utilizing a different payment method or 2) contact your credit card issuer for assistance and/or resolution.
It is typically not possible to modify an order once it has been placed, but it never hurts to try. To modify (or cancel) an order please use the Contact Us Portal with your request (i.e. color modification). Please include your order confirmation number. It is not possible to add items to an order. For details on order cancellation / modification fees, please see the applicable section on our Terms and Conditions page. If you have received a shipping confirmation email then, obviously, it is not possible to modify an order due to the fact that your order has already shipped.
It means that your order is in the shipping queue and has not yet been shipped.
It means that we have already attempted to ship your order but for some reason the carrier (you selected to deliver your order) does not like the shipping address you provided. This occurs most of the time with the US Postal Service and is usually caused by a typo in your shipping address. Since we do not know your shipping address we are unable to make the correction(s) necessary to ship your order. Please correct or confirm via email the shipping address you provided in your order so that we may ship your order without more delay. If you confirm that the shipping address is correct we will attempt to force the shipment, but before we do that we want to make sure that the address is correct as we don't want to ship your order to an incorrect address. Also, if the shipping address you provided in your order is also saved within your account you should make the same correction(s), if necessary, to the shipping address within your account to avoid any further delays or delivery mistakes on future orders. If we do not hear back from you within a reasonable amount of time we may cancel and refund your order in accordance with our Returns, Refunds And Exchanges Policy or your order may remain on hold until you correct or confirm your shipping address.
It means that we have not yet received a signed copy of your preferred local FFL holder's Federal Firearms License. Please review the FFL Transfer Policy.
After your order has shipped Tactical Link will not answer any inquiries of this nature because if we have shipped your order then we know nothing more than what you can obtain by tracking your package online or by contacting your chosen carrier.

There are 2 ways you can easily find out the shipping and / or tracking status of your order - by 1) using the link within the shipping confirmation email automatically sent to you and 2) by logging in to your Tactical Link account. If you provided your correct email address when submitting your order you would have received a sales receipt email and a shipping confirmation email with package tracking information; both emails are generated automatically. Understandably, you will not receive these emails if they were caught by your spam filter, blocked by your provider (Comcast is notorious for doing this), or if you did not provide a valid email address when submitting your order; but you can still obtain tracking information by logging into your account. To do this, log in to your account >> track your recent orders >> select "view details" for the applicable order >> click on the tracking number to view the current tracking status. Please do not contact Tactical Link asking us to provide you with the tracking status of your order because, after we have shipped your order using the carrier and the shipping method you selected during checkout, we are unable to obtain any information that is different than that which you can obtain yourself using the tools described above and subsequently we will not respond to inquiries of this nature not because we are jerks but because we simply do not have the manpower to constantly answer inquiries that you can answer yourself. Some orders may require a signature to receive the package.

Please note that the USPS online package tracking system is very limited and may not show the progress of the shipment until delivered. The USPS online package tracking system has a history of displaying inaccurate information, even stating that a package has been delivered when clearly it has not been delivered. In instances like this, the package is typically delivered soon thereafter. The best thing to do is to be patient with the USPS because after all it is run by the Government. Even if nothing is updated in USPS's tracking system, the package is on its way to you. Please do not contact Tactical Link to inquire about the tracking status of your order because if we have shipped your order then we know nothing more than what is obtained by tracking your package online (explained above). For more information than you can obtain by tracking your package online, we encourage you to contact the USPS Customer Service Department at 800-275-8777.

In multiple locations on this site, even on the final checkout page, we discourage selecting the United States Postal Service for reasons that are well known. Therefore, if your package is in the hands of the USPS and is late or its location is unknown please do not contact Tactical Link asking us to provide you with the tracking status of your order and/or blame us for the deplorable service you receive from the United States Postal Service. If you chose the USPS for your order's carrier then do not be surprised if you receive terribly inefficient delivery service with inaccurate tracking information. If you chose a premium carrier (i.e. FedEx or UPS) to deliver your order then you can expect and demand efficient delivery service with transparent and accurate tracking. Certainly we are not telling you something that you do not already know, but like the saying goes, "you get what you pay for" and good service is never the cheapest.
Tactical Link's order processing and order fulfillment/shipping procedures are largely automated and begin immediately after an order is placed. For this reason alone it is unlikely that we will receive your message, locate your order (with the size of our shipping queue and order volume this task is not always possible), pull it out of order fulfillment, and modify your order before it is shipped. Furthermore, and more importantly, in an attempt to increase fraud prevention (for you and for us) we ship only to the confirmed billing address as verified by your credit / debit card issuer when submitting your order. While there can be several legitimate reasons to ship to an alternative address, this practice is shunned by credit card companies and is often the tell-tale indicator of fraud and is also the first thing credit card companies look at in chargebacks. We are not interested in setting ourselves up for fraud and, whether or not you noticed, we have posted on this website in several locations, including the final checkout page, that we ship only to the confirmed billing address as verified by your credit / debit card issuer.

Occasional exceptions to this policy may be granted, but must be worked out before the order is placed. Please use the Contact Us Portal to request such a shipping address exception. Please be advised that your order history (or lack thereof) is one of the most important factors affecting our decision to deviate from our normal practice. In other words, if you do not have an order history with us, your request for a shipping address exception will likely be denied with your initial order.

Law enforcement and military agencies are typically exempt from this policy. For details on address verification, please see the applicable section(s) on our Terms and Conditions page.
Short answer: we did not see your message in time. Long answer: we typically are not able to modify / cancel an order after it has been received and processed for fulfillment because order fulfillment begins automatically and immediately. Our order fulfillment staff do not delay all orders waiting for the rare occasion that someone needs to modify or cancel an order. Once you submit an order to us we work under the presumption that you have ordered what you want and you want us to ship your order as soon as humanly possible. For this reason, we fulfill orders immediately. Furthermore, in many instances, by the time we see / read your message requesting an order modification / cancellation (often times the next day), your order has already been packed and handed off to the carrier. Additionally, if you have received a shipping confirmation email then, obviously, it is not possible to modify an order due to the fact that your order has already shipped. Understandably, some may not like this policy but the overwhelming majority of our clients enjoy the benefit of this policy - receiving their merchandise without delay.
For details on how to return merchandise, please see our Returns, Refunds And Exchanges Policy.
Yes, we do offer special pricing to actively-serving law enforcement and military personnel. Simply register an account on our website and email to us a copy or a photo of your credentials (e.g. LEO/active duty ID card) at info@tacticallink.com. We'll respond via email with the necessary information for you to utilize your special pricing when placing online orders. Please understand that not all brands provide us with sufficient pricing to be able to offer discounts for their products. Subsequently, we are unable to offer discounts for products from those brands. If you are buying one small item, the additional step(s) may not be worth while. However, it's only a one time process and over time the discounts may add up to save you hundreds of dollars.

Yes, we do have a reseller program. To become a dealer or a distributor is super easy and you will see that we are serious about supporting our growing network of resellers. To get setup, please use the Contact Us portal to provide us with your contact information so we can forward to you information on our reseller program. Please be able to provide us proof that you are a dealer / distributor in the firearms industry. Holding a FFL is insufficient.