The information on this page is put here specifically to help you, our client, understand how Tactical Link operates (what we do, what we don't do, and how we do what we do) and to provide you with the information you need for a positive experience. Please take a moment to review this information before you place an order with us. Thank you for your time and for your business.
While there are several possible reasons for failed order attempts, the most common is Address Verification (AV) failure – either the address you have entered into the order does not match the billing address on record with your credit card company, or your credit card company did not respond to our credit card processor’s AV request. We use Address Verification to reduce fraudulent orders and shipping mistakes.
If the billing address that you entered into your order does not match exactly with the billing address your credit card company has on record for your account, or if your credit card company did not respond to the AV request, then your order may be declined or authorized (placed on hold) and held for our review.
Repeated unsuccessful attempts to submit orders will only authorize more money from your account, which are released typically within a few business days after we void the authorization. Your bank temporarily removes those funds from your account, not Tactical Link. Therefore, we urge you to carefully examine the billing address on record with your credit card company and try again; possibly with a different credit card.
If you are having difficulty placing an order, please use the Contact Us Portal to request that we review your order and approve the authorized transaction.
Tactical Link, at its sole discretion, may issue, revoke, or cancel without notice one or more discount code(s). Such discount codes may only be used for making purchases directly from Tactical Link and will be recognized as a credit when accompanied by a qualified order on this site. You may combine multiple discount codes (if stackable) to maximize your savings. Discount codes are to be used when placing orders, not to be retroactively applied after an order is placed. Some discount code(s) can not be reused.
Please understand that not all brands provide us with sufficient pricing to be able to offer discounts for their products. Subsequently, some discount codes may not be applied to these brands' products in our store. Most discount codes have a hard-coded set of parameters that need to be satisfied before the discount code will activate. If a particular discount code is not activating then at least one (or more) of its parameters are simply not being met.
Tactical Link can not be held liable for discount codes that some discount code websites fictitiously create. This frustrates us just as much as it frustrates you. Discount codes are sent to our clients via email automatically from our server after certain actions or steps taken by our client. The use of a discount code constitutes acceptance of these terms and conditions.
We know that only happy clients come back to do more business with us, and we strive to make our clients happy with the products and service(s) we offer. We also know that many of our clients come to our site with a broad spectrum of preconceived expectations. This section is designed to help calibrate your expectations in an attempt to create a realistic and a positive user experience for you as a Tactical Link client - because after all, we want you to be a happy client, but the truth is - we do not have, or offer, customer service. We are nothing more than shipping robots. Orders come in and orders quickly go out. All we offer is the service of super-fast order processing and packing times. Faster than anyone or anywhere else. That is what the majority of our clients want. We receive several messages each day from our clients amazed at how fast we have processed their orders. This is music to our robotic ears.
Our small but very efficient staff have a laser-like focus on fulfilling your orders faster than any other online reseller. This business model requires us to be very task-oriented, deliberate and intentional with our actions and determines what we are willing to do, and not willing to do, for our clients. Keep in mind, we relinquish the gift of top-notch customer service in order to fulfill our clients' orders faster than any other online reseller. We have never claimed that we offer customer service of any kind. We only offer to fulfill your order faster than any other online reseller with fair pricing. Here are the top 15 reasons people like doing business with Tactical Link:
1. Automated order fulfillment processes mean you get your orders as fast as possible. We, at Tactical Link, are shooting enthusiasts too, and like you, we want super-fast order processing and order fulfillment times. For this reason we have invested in customized software and specialized processes that enable us to provide our clients with unparalleled customer satisfaction. We receive several messages per day from our clients amazed at how fast we have processed their orders. This is music to our ears.
2. Free swag is included with all qualifying orders when we have swag. For instance, when you order a product from brand X, we typically include some kind of swag that brand X has provided us to include with your order. One more reason people enjoy ordering from Tactical Link.
3. Automatic order confirmation emails. When you place an order with us you will automatically receive an order confirmation email / receipt showing the item(s) purchased, the price you paid, your billing / shipping address, etc. This information can also be found within your account's order history which is one more reason people enjoy ordering from Tactical Link.
4. Automatic shipping confirmation emails. When we ship your order you will automatically receive a shipping confirmation email showing the item(s) being shipped, the related tracking number, the shipping carrier, and delivery service. This information can also be found within your account's order history which is one more reason people enjoy ordering from Tactical Link.
5. Like the saying goes, you get what you pay for. The good stuff is never cheap. We learned a long time ago that you never stop paying for cheap, which is why we carry only top-shelf products from reliable, top-shelf companies and offer them to you with great pricing and fast shipping. One more reason people enjoy ordering from Tactical Link.
6. We provide you the best pricing possible. We typically use the minimum advertising price that is dictated to us by the manufacturer. One more reason people enjoy ordering from Tactical Link.
7. Discount codes. We have a few discount codes that we provide to our clients as a means of thanking them for their business. Who doesn't enjoy saving some money?
8. We offer special pricing to actively-serving law enforcement and military personnel. Please see the FAQ page for more information pertaining to this matter. The link can be found in the footer of any of our website pages.
9. We encourage our clients to share their thoughts about the products they have purchased with product reviews. We want to receive product feedback about the products we sell because if the products are not meeting our clients' needs then we will discontinue selling that product. We want to carry only top-shelf products from reliable, top-shelf companies. One more reason people enjoy ordering from Tactical Link.
10. More choices. Near the bottom of each product details page we display other items that you might also be interested in checking out. One more reason people enjoy ordering from Tactical Link.
11. We provide information on our website about our terms and conditions and our policies, demonstrating that our policies and procedures are clear and transparent. One more reason people enjoy ordering from Tactical Link.
12. We offer a comprehensive FAQ page as a resource to you to help answer the most common questions we receive.
13. We have invested a lot of time and money into our website in an attempt to make it easy to use and to provide you with an enjoyable user experience.
14. We use large quality photographs and videos to show as much product detail as possible to help you feel more comfortable about the product you are considering for purchase.15. Wish list. We provide you the ability to add products to your wish list for later purchase or for organizing a future build. One more reason people enjoy ordering from Tactical Link
Despite our best efforts to avoid them, we do, occasionally, make mistakes. Not even robots are perfect all the time. Please know that a mistake upsets us just as much if not more than it upsets you because 1) of how hard we try to get things correct 100% of the time and 2) we know that mistakes don't make clients happy, and, of course, we want our clients to be happy with us because we know that only happy clients come back. So, if we have made a mistake and you need us to make things right for you, we respectfully ask that you notify us in a manner that is courteous and professional. In other words, do not be rude and expect us to treat you like a VIP. We are so much more willing to assist those who treat us nicely.
As a consumer, you are free to do business with the vendor of your choice just as Tactical Link also has the right to unilaterally choose not to do business with a client at any time, for any reason even if the reason is no reason. Please be aware that as a business, Tactical Link must make reasonable attempts (such as banning a client's account, asking a client to not come back, etc.) to shield or protect our staff from getting burnt out and/or beaten up as a result of interacting and communicating with rude clients. We thoroughly enjoy working with our clients but nobody enjoys working with rude people. This unilateral policy does not solicit your agreement or consent, and no one from Tactical Link is required to seek your agreement or consent to this policy.
We do not list a phone number on our site because we have a small and limited staff, each of which is critical and integral in fulfilling your orders. The more we are on the phones the more we are unable to fulfill your order(s). Understandably, some prospective clients may not like this policy but the overwhelming majority of our clients enjoy the benefit of this policy - receiving their merchandise without delay. For those that need to contact us, we have a Contact Us Portal on our website. The link for the Contact Us Portal can be found in the footer of any of our website pages.
We do not take orders over phone because:1. Our website is much more efficient at taking orders with the ability to receive orders from multiple sources simultaneously, whereas a phone order takes much more time and temporarily reduces our staff's capacity to fulfill orders.
2. Over the phone, we are much more likely to enter incorrect data that is critical to fulfilling an order successfully, such as a billing/shipping address. Our website actually decreases errors while increasing order fulfillment efficiency.
3. Our website is much more secure utilizing the most up to date security measures.
4. Doing so decreases our staff's capacity to respond to our clients' individual needs. Understandably, some prospective clients may not like this policy but the overwhelming majority of our clients enjoy the benefit of this policy - increased financial security and order fulfillment efficiency.
We do not assist those who are unable to successfully submit an order through our website while others are able to successfully submit orders through our website because:
1. We have provided all possible sources of resolution on our FAQ page.
2. Even if we did attempt to place your order for you, inputting the same information you are inputting into our own website, we will get the same results as you have gotten. If you are having problems successfully submitting an order on our site, please do not contact us asking for our assistance before reviewing our FAQ page. Instead, please review the very helpful and comprehensive information pertaining to this matter that we have placed on our FAQ page for you. Understandably, some prospective clients may not like this policy but the overwhelming majority of our clients enjoy the benefit of this policy - increased financial security and order fulfillment efficiency.
We generally do not respond to inquiries asking us to track your package for you or answer questions about the whereabouts of your package because if we have shipped your order then we know nothing more than what you can obtain by tracking your package online or by calling your chosen carrier. If you did not receive a shipping confirmation email (sent automatically by our web server when your order ships) that also contains your tracking number, please do not contact us asking for our assistance. Instead, review the very helpful and comprehensive information pertaining to this matter that we have placed on our FAQ page for you. Understandably, some prospective clients may not like this policy but the overwhelming majority of our clients enjoy the benefit of this policy - receiving their merchandise without delay.
As stated above in the Discount Codes section, discount codes are to be used when placing orders, not to be retroactively applied after an order is placed. We do not retroactively apply discount codes to orders that have already been placed because we simply do not have the time to amend orders. Understandably, some prospective clients may not like this policy but the overwhelming majority of our clients enjoy the benefit of this policy - receiving their merchandise without delay. For more information pertaining to this matter please see the appropriate section of our Terms & Conditions page.
Generally, we will not compensate you for a mistake that we may have made. Occasionally, when we feel it is necessary to do so, we do compensate our clients to make up for a mistake we may have made; but, as a matter of principal, we never compensate those who demand it from us, regardless of how much potential business is lost or threatened. Understandably, some prospective clients may not like this policy.
We typically are not able to modify / cancel an order after it has been received and processed for fulfillment because fulfillment begins automatically and immediately. Our order fulfillment staff do not wait for you to contact us to modify / cancel an order after an order is received. We act on orders immediately. Once you submit an order to us we work under the presumption that you have ordered what you want and that you want us to ship your order as quickly as possible. Furthermore, in many instances, by the time we see / read your message requesting an order modification / cancellation, your order has already been packed and handed off to the carrier. Additionally, if you have received a shipping confirmation email then, obviously, it is not possible to modify an order due to the fact that your order has already shipped. Understandably, some prospective clients may not like this policy but the overwhelming majority of our clients enjoy the benefit of this policy - receiving their merchandise without delay.
Only after you have identified a local FFL holder that is willing to receive the ATF-regulated item(s) you purchase from us and will complete the transfer to you working with the detailed instructions below:
1. You can then place your order with us online.
2. After successfully placing your order with us online you will then provide your local FFL holder with your Tactical Link order number (provided to you at order completion via email) and request that your local FFL holder email to us ([email protected]) a signed, current, and valid copy of their signed Federal Firearms License referencing your order number in the subject or body of the email. California residents, please have your local FFL holder also provide us with their CFD number. This process must be done for every transaction or purchase of an ATF-regulated item, even if you have previously purchased ATF-regulated item(s) from us. Note: the FFL license that we need to process your order can be emailed to us directly from your FFL holder (as stipulated above), or, if you have a copy of your local preferred FFL holder's Federal Firearms License, the license can be emailed to us indirectly through you. It makes no difference to us from whom we receive your local FFL holder license.
UNDER NO CIRCUMSTANCES will we call or email your chosen local FFL holder to request a copy of their FFL either before or after your purchase. UNDER NO CIRCUMSTANCES will we send your chosen local FFL our FFL information in order to receive their FFL information. Such requests are completely unnecessary and create unnecessary drama for you. We simply ignore such requests. IMPORTANT: please have your local preferred FFL holder include your order number in the subject of the email when emailing us a copy of their signed FFL so we may ship your order in a timely manner. If we can not find your preferred local FFL holder's Federal Firearms License within our email inbox (we search our inbox by your order number) your order may sit unfulfilled indefinitely. Your full compliance and cooperation with these ATF guidelines will ensure that our full product line of ATF-regulated items are available to you.
Do not provide Tactical Link with the name or license number of your local preferred FFL holder and presume that we now have the required information to process your transfer. Such emails signify that you have not read the FFL Transfers Policy and give you a false sense that Tactical Link has the necessary documentation to complete your transfer when in fact we have nothing more than the name or license number of your local preferred FFL holder, which again, is grossly insufficient. These emails are often ignored by Tactical Link. After we have received a signed, current, and valid copy of your preferred local FFL holder's Federal Firearms License we will ship the lower receiver (or firearm) only to the premises address stipulated on your preferred local FFL holder's Federal Firearms License. You (not your local FFL holder) will receive a shipping confirmation email when your order ships to your local FFL holder. Because we are not able to edit the front side of an order the address shown in your shipping confirmation email will be your billing address, but, in reality, your lower receiver (or firearm) will actually be shipped (as stated above) only to your local FFL holder. We will not send your local FFL holder tracking information; you can do that (if you wish) after you receive your shipping confirmation email. Some states require their FFL licensees to collect state sales/use tax on all orders coming in to them from out of state and subsequently need a copy of your sales receipt. We will not send your local FFL holder a copy of your sales receipt; you can provide your local FFL holder with this information.
Once your preferred local FFL holder receives the item(s) you purchased from Tactical Link, you will then fill out the necessary paperwork with your preferred local FFL holder to complete the transfer and take possession of your lower receiver (or firearm). The ATF has a simple but strict set of rules and procedures that must be followed for all FFL transfers. If you (or your chosen local FFL holder) are unwilling or unable to adhere to these procedures please find another FFL holder or do not purchase any ATF-regulated items from us. Additionally, if you (or your chosen local FFL holder) are unwilling or unable to adhere to these detailed procedures we will simply cancel your order as we do not have the extra capacity to further explain this policy to you or your local FFL holder. We will not hold your order indefinitely waiting to receive all the necessary information to affect your transfer. If, within three (3) business days of order placed, we have not received all the necessary information (including but not limited to the CFD number for California transactions) to affect your transfer, your order will be considered abandoned upon which Tactical Link may cancel your order and put the merchandise back into inventory. Please be aware there is a nonrefundable $35 fee for FFL orders that are abandoned, cancelled, returned, or not completed for any or no reason.
Please note that when fulfilling your order for an ATF-regulated item, we will not search through our inventory, for any reason, to find a specific serial number to ship to you. Likewise, we will not comply, for any reason, with requests to avoid fulfilling your order with certain serial number(s). Additionally, please be aware that we ship entire / complete orders. For example, if you submit one order containing a non ATF-regulated item (such as a pistol grip) and an ATF-regulated item (such as a lower receiver) we will ship ALL items contained within that order to your preferred local FFL holder. Many FFL holders do not like this and for this reason we encourage you to submit separate orders for ATF-regulated items and non ATF-regulated items. The purchase of an ATF-regulated item from our site constitutes agreement with our full Terms and Conditions, including but not limited to the FFL transfer policy. Furthermore, in order to have purchased an ATF-regulated item you would have had to have checked the box confirming that you have read and agree to the full Terms and Conditions, including but not limited to the FFL transfer policy.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Tactical Link is not responsible for the operation of or content located on or through any such site.
- Any and all merchandise being returned must be in its unopened original packaging and in new condition.
- Any and all merchandise being returned must be accompanied by the packing slip and all the original packaging.
- The Return Merchandise Authorization (RMA) request must be made within 30 days of your order.
- The RMA request must be made by the party who placed the order.
If you did not create an account when placing your order and you are attempting to request a RMA to return something but your order is absent from your account's order history you will need to create a new account before requesting a RMA number from the website. Once you have created the new account please use the Contact Us Portal to inform us that you have created the new account so we can link your past order(s) to your newly created account. Be aware that we may not be able to get to your request for several days depending upon the size of our workload. After we have linked your past order(s) to your newly created account we will reply, informing you that we have linked your past order(s) to your newly created account. Then you can proceed through the normal RMA process (detailed above). Likewise, if you chose not to log into your account when placing your order and you are attempting to request a RMA to return something but your order is absent from your account's order history please use the Contact Us Portal to inform us that your order is absent from your account's order history so we can link your past order(s) to your account. Be aware that we may not be able to get to your request for several days depending upon the size of our workload. After we have linked your past order(s) to your account we will reply, informing you that we have linked your past order(s) to your account. You can then proceed through the normal RMA process (detailed above).
All merchandise offered by Tactical Link is sold in new condition and is under warranty unless otherwise stated in the product description. You must notify Tactical Link within three (3) days after receiving your order if you receive a product that you feel is defective or not new. Tactical Link will, at our discretion, replace it or provide a full refund for the product if returned within 30 days of the original order. In most instances, returned merchandise is refunded to the party who placed the purchase. In other words, we do not apply returned merchandise toward the purchase/exchange of different product(s).
Tactical Link is not responsible for any expense(s) to return merchandise to Tactical Link unless the reason for return is the fault of Tactical Link's order processing where Tactical Link has clearly communicated acceptance of responsibility in writing. Any and all merchandise being returned must be in its unopened original packaging and in new condition. Any and all merchandise returned in any condition other than new is simply not eligible for return. All returned merchandise must also be accompanied by the packing slip (or a copy of the packing slip) and all the original packaging contents. A 15% restocking fee is deducted from the applicable refund for all returned merchandise. A 25% restocking fee is deducted from the applicable refund for any and all special order item(s) returned, product(s) returned without the original packaging contents, or cancelled special orders. Once your order has shipped, any and all fees or expenses related to shipping (including any and all fees Tactical Link incurred to return the package(s) to Tactical Link), processing, handling, and insurance are not refundable for any reason, even if you refused the package(s), did not accept the package(s), or take possession of the package(s). Furthermore, any and all such fees or expenses incurred by Tactical Link for the return of your order(s) for any reason (including but not limited to the order being refused, the order was not accepted (for any reason), the wrong shipping address was provided to Tactical Link during order placement, etc.) will be deducted from the applicable refund. Only the product purchase price will be refunded less any applicable fees (aforementioned) and/or restocking fee(s).
With the basic eligibility requirements being so clear and easy to understand, damaged merchandise that has been returned to Tactical Link can only be an attempt to deceive and defraud Tactical Link. If you have returned damaged merchandise to Tactical Link, you are solely responsible for any and all expense(s) to return the damaged merchandise to you. Additionally, you are also responsible for arranging and paying for the return of the damaged merchandise to you. Furthermore, Tactical Link is not responsible for returned damaged merchandise that has been abandoned (30 days), whether eligible for return or not. The Returns, Refunds and Exchange policy supersedes our 30 day money back guarantee.
We are shooters just like you and want to receive the item(s) we order as soon as possible, which is why our robots pack your order(s) so quickly; in most cases on the same business day, but sometimes we need an additional one to two business days depending upon the time of day we received your order, the size of your order, and the size of the shipping queue preceding your order. Please consider this when selecting your desired shipping option(s). Orders are processed in the sequence in which we receive them. For clarification, just because you select a next day delivery service does not mean that your order goes to the front of the fulfillment queue. It means that we will fulfill your order in the normal fashion and in the sequence in which we received it and then ship it with your selected delivery service.
Unless the item is marked as free shipping, there is, and will be, a minimum shipping fee for your order regardless of how small the item (and/or shipping package) may be. For instance, the shipping fee to ship one magazine is nearly the same cost to ship multiple magazines due to the scaled economics offered by shipping carriers. Please be aware that when and where possible we have optimized our shipping methods to save you both time and money.
Tactical Link utilizes common shipping carriers such as FedEx, UPS, and USPS. Tactical Link, at its own discretion, may elect (based on size, contents and value of the product(s) being shipped) to ship your order with a premium carrier (i.e. FedEx or UPS) at no additional charge to you of course. Please keep in mind that, in most instances, most orders are processed automatically and fulfilled immediately; and for this reason order changes may not possible after your order has been submitted.
With delivery delays possible due to inclement weather, holidays, and a myriad of other circumstances beyond our control, we can not and do not guarantee when an order will arrive; that is more the responsibility of the shipping carrier and the shipping service you select during checkout. We can only promise to fulfill your order in a reasonable time using the shipping carrier and shipping service you select during checkout. Therefore, we encourage you to order in a timely fashion to avoid possible delays. Also, please consider any shipping or transit time(s) offered to you by this site or other parties as an estimate. Saturday delivery is presently not an option with FedEx or UPS; however, it is currently still offered by the USPS.
While USPS typically picks up orders around 12 pm (except weekends), FedEx and UPS typically pick up orders around 3 pm (except weekends). Therefore, the time that we receive your order has a lot to do with when you will receive your order. For example, if you submit your order Wednesday night at 10:34 pm and you chose FedEx or UPS as your carrier with two day delivery, even though your order might be packed and placed in a bin just moments after placing your order, your order will be picked up by the carrier the following day (Thursday) at 3 pm. Because Saturday delivery is presently not an option with FedEx or UPS (as explained above) your order will be delivered in two business days from the date the carrier received the package, which in this case, would be Monday. Yet another example: if you submit your order Friday at 12:05 pm (after USPS has already picked up orders for the day) and you chose USPS
as your carrier and Monday is a national holiday, even though your order might be
packed and placed in a bin just moments after placing your order, your
order will be picked up by USPS the next business day (Tuesday) at 12 pm.
Shipping confirmation emails are sent to you instantly and automatically the moment a shipping label is created for your order. Your order's tracking number(s) are contained within this shipping confirmation email. Please be mindful of the fact that even though you may have received a shipping confirmation email (meaning that we have packed your order and your order is waiting to be picked up by your chosen carrier) your order may not show carrier movement until well after your order is picked up by your chosen carrier (which may be the same day you received your shipping confirmation email or it might be the next business day as explained above). Make sure you provide us with an accurate email address when submitting your order(s). If you do not provide a valid email address with your order you obviously will not receive automated tracking information.
Note that the USPS online tracking system is often times terribly inaccurate and may not show the progress of your order until delivered. The USPS online package tracking system has a history of displaying inaccurate information, even stating that a package has been delivered when clearly it has not. In instances like this, the package is typically delivered with a few business days. The best thing to do in such cases is to be patient with the USPS because after all it is run by the US Government. Even if nothing is updated in USPS's tracking system, the package is usually in transit. Please please please do not contact Tactical Link to inquire about the tracking status of your order without first checking the status yourself, either from within your account or with the tracking information sent to you via email (explained above), because if we have shipped your order we know nothing more than you. For more detailed information about your package’s shipping status, we encourage you to contact the carrier you chose during checkout.
Please note that our website provides you the opportunity to distinguish your address as a residential or a commercial address. Most shipping carriers (not Tactical Link) often assess a surcharge for residential addresses. If you fail to make this distinction, the carrier's shipping API (online tool for determining accurate shipping rates) may possibly presume your shipping address to be residential, and assess a residential surcharge for delivery of your order.
Please be aware that, by default, we ship complete orders; meaning that we will ship your order containing all the items you ordered and, if avoidable, we will not ship partial orders. Please keep this in mind when ordering items that are on pre-order or backorder as we ship complete orders. If you wish to order in-stock items plus an item that is on pre-order/backorder, we suggest that you place separate orders - combining all the in stock items into one order and the pre-order/backorder item(s) into a separate order. This slightly increases the overall shipping cost but enables you to receive the items that are in stock in advance of the pre-order/backorder items without unnecessary delay.
In an attempt to decrease instances of fraud (for you and for us), we do not ship orders to any address other than the confirmed and verified billing address on record with your credit card company. Occasional exceptions to this policy may be granted (sometimes for repeat clients, never for first time clients), but must be arranged before the order is placed. Please use the Contact Us Portal to request such a shipping address exception. For more detailed information please see the Credit Cards section above.
Some manufacturers package their items in boxes that are suitable for shipping. In an effort to save trees and reduce your shipping costs we may not place these items that are prepackaged within a suitable shipping box into another shipping box.
Regardless of the shipping carrier used, a signature is sometimes required to receive orders of high value to minimize the possibility of theft or a lost order and to increase customer satisfaction (you would be a lot more dissatisfied if your order were lost or stolen). Delivery to apartments are high risk for theft/loss, and thus, for the same reasons stated above, may require a signature to receive your order. If a signature is not attained upon delivery, you may still be able to collect your parcel from the carrier with valid personal identification. To prevent lost shipments in the first place, we encourage you to utilize the most reliable shipping carrier possible (which is never the US Postal Service), and/or opt for delivery to be made to a location where someone can sign for your package if you are unable. Please be aware that FedEx and/or UPS can not deliver to a USPS PO box.
If your package is lost due to a mistake from Tactical Link, at our discretion, we will replace the lost parts or provide a full refund for the merchandise lost. Many shipping carriers consider a package as lost 20 days after date of shipment for domestic shipments and 30 days after date of shipment for international shipments, and subsequently these are the guidelines that we must follow before issuing a refund or a replacement. There may be forms that you need to complete to file a claim with our shipping insurance carrier. Furthermore, Tactical Link, at its own discretion, may defer any shipping insurance refund directly to you. International shipping rates displayed on this site are shipping rates only and do not include duties or taxes, nor does Tactical Link pay those duties or taxes on your behalf.
Tactical Link's order processing and order fulfillment/shipping procedures are largely automated and begin immediately after an order is placed. This is one reason people love ordering from Tactical Link. If this degree of automation and efficiency has a down side it is order cancellations and/or modifications. For example, if you wish to cancel or modify an order before it is shipped we must locate that specific order (with the size of our shipping queue and order volume this task is not always possible), pull it out of order fulfillment, and expend the necessary effort(s) to satisfy the request; all of which take considerably more time and energy than fulfilling and shipping the original order. For this reason, there are order cancellation / modification fees (deducted from any applicable refund) associated with such atypical customer service requests that include, but are not limited to, the following:
• Order cancellation/modification before order picking - $7.50
• Order cancellation/modification during order picking/packing - $10.00
• Order cancellation/modification after the order has been packed and before the order has shipped - $15.00
• Order cancellation/modification plus carrier interception after the order has shipped (not always possible) - $20.00 (additional carrier fees may also apply)
Please be aware there is a nonrefundable $35 fee for FFL orders that are abandoned, cancelled, returned, or not completed for any or no reason.
It is common knowledge that each country, state, and even some municipalities, have their own set of regulations and compliance issues relating to firearms, firearms components, and accessories for firearms. Aside from state banned high capacity magazines and federally regulated items such as lower receivers and/or firearms, we ship whatever is ordered under the presumption that 1) you are within your rights to own/possess the item(s) and 2) that the item(s) you purchase are legal in your country/state/municipality. Because the laws are different from country to country, state to state, municipality to municipality and continually changing, 100% of the responsibility is on you, the purchaser (not Tactical Link) to know the laws where you reside and/or intend to use the item(s) purchased before an order is placed. Furthermore, Tactical Link is not and will not be liable for any expenses or items that are temporarily or permanently seized, impounded, returned, or confiscated by US Customs & Border Protection, domestic law enforcement, or international customs. In other words, if you purchase an item or items that may be seized by the US Customs & Border Protection, domestic law enforcement, or international customs and it is returned or becomes seized by the US Customs & Border Protection, domestic law enforcement, or international customs, the loss of the seized merchandise (including any and all other merchandise enclosed within the package that is not necessarily the subject of seizure but is seized by proxy) and any resulting financial loss and/or legal liability is entirely your responsibility even if the product(s) you purchased and are attempting to import into your country/state/municipality are legal within the country/state/municipality where you reside and/or intend to use the item(s) purchased.
Many states have restrictions on high capacity magazines. All orders containing magazines that exceed your state's restrictions with regards to magazine capacity will unilaterally be deemed illegal, will be cancelled, and your order will be refunded less a $15 regulated and/or restricted item order cancellation fee. Tactical Link will fulfill all other items within your order provided the items are not known to be restricted items. This policy does not apply to military and/or law enforcement agencies; however, due to litigious states and to avoid your order being cancelled law enforcement officers must send to us via email (to [email protected]) a photo of your valid and current credentials (e.g. active duty law enforcement credentials) at the time your order is placed. If your state has restrictions on high capacity magazines and we can not find your credentials at the time we process orders your order(s) will simply be canceled and refunded less a $15 regulated and/or restricted item order cancellation fee. Know your State laws and order accordingly.